Refund policy

 

At Prashast, we are committed to ensuring your satisfaction with every purchase. However, due to the nature of our products, we do not accept returns except in cases where the product is damaged upon delivery.

1. Return Policy

• Eligibility: If you receive a damaged product, you are eligible for a replacement or refund with 3 day of product received. To be eligible, you must provide proof that the product was received in a damaged condition.
• Proof Required: You must submit a video of the unboxing showing the damaged product clearly. The video should start with the sealed package and continue until the product is fully unpacked, highlighting the damage.
• Notification Window: You must notify us of the damaged product within 24-48 hours of receiving your order.

2. Refunds

• Processing Time: Once we receive and verify the video proof of the damaged product, we will process your refund or send a replacement. Refunds will be processed within 3 days to your original method of payment.
• Shipping Costs: Shipping costs for the return of the damaged product will be covered by us.

3. Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, we will replace it with the same item. Contact us with your order number and video proof of the damage.

4. Cancellations

• Order Cancellations: You can cancel your order within 24 hours of placing it. If the order has already been shipped, it cannot be canceled.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: info@prashast.co.in
• Phone: 9625663737